Refund Policy

We want you to be confident ordering from us. This policy explains when Biz E-Formations Inc. refunds our service fees, which costs can't be refunded, and how to ask. It forms part of our Terms of Service.

Most of our work involves paying governments, registries and partners on your behalf, often within hours of your order. That money can't be recovered once it's paid, so timing matters.

• Cancel before we start work. If we haven't prepared or submitted anything yet, we refund 100% of what you paid, including government fees we haven't paid out.
• We can't provide the service. If we decline your order, for example because identity checks can't be completed for a reason outside your control, we refund anything not already paid to a third party.
• Duplicate payments. If you were charged twice for the same order, we refund the duplicate in full.

• Work started but not filed: we refund our service fee minus the work already done, and any government fee not yet paid.
• Multi-part packages: where some parts of a package are complete (for example a company is formed but the EIN hasn't been applied for), we refund the unused parts at their listed add-on price.
• Address and mail plans: where an offer includes a money-back guarantee (for example 14 days), you get a full refund within that period. After that, yearly plans can be cancelled to stop renewal, but the current year isn't refunded.

• Government, state and registry fees once paid, such as US state filing fees, Companies House fees, USPTO trademark fees and VAT or tax registration costs.
• Third-party costs already paid, such as registered agent appointments, address set-up, couriers, apostilles, translations and attorney fees.
• Completed services, such as a filed formation, an issued EIN, an ITIN application already submitted, or a filed annual report or confirmation statement.
• Card processing fees charged by the payment processor.
• Decisions by third parties: we can't refund because a government, bank or payment platform rejects an application for reasons outside our control, such as your business type, residency or a trademark conflict you accepted after our search.

If an application is rejected or delayed because of an error we made, we fix it and resubmit at no extra service charge, and we cover any extra government fee caused by our error. If we can't put it right, we refund our service fee for that item.

If you buy as a consumer in the UK or EU, you may have a 14-day right to cancel. If you ask us to start work during that period, you agree that you lose the right to cancel once the service is fully performed, and that we may deduct the value of work already done and any third-party fees already paid.

1. Email support@bizeformations.com or open a support ticket in your client portal within 30 days of payment.
2. Include your order reference, the email on your account and the reason for the request.
3. We reply within 2 business days and, if approved, refund to your original payment method.

Approved refunds are issued within 5 business days. Your bank or card issuer may take a further 5–10 business days to show the money in your account.

Please contact us before disputing a payment with your bank, as we can usually resolve it faster. If a chargeback is opened, we may pause related services, such as mail handling or registered agent duties, until it's resolved.